Cannot install Five

Support
1

Hi,

I have downloaded Five, but when I am trying to install it I get an error message:
“FiveDesktop-arm-2.1.pkg” can’t be opened because Apple cannot check it for malicious software.

check-malicious-software
check-malicious-software514×603 70.2 KB

How can I get around this issue.

Thanks

2

Hi Sophie,

The reason this is happening is because we are still in the process of signing the Five Installer and executable with Apple, this will make Apple see us as non-malicious. To get around this please follow these simple instructions.

After you have downloaded and ran the installer:


1.Click the OK button to the message you are receiving.


check-malicious-software
check-malicious-software509×606 46.2 KB



2. Click on your System Preferences.


system-preferences


3. Click on the Security and Privacy preference.


security-and-privacy


4. Click the Open Anyway button.


open-anyway
open-anyway1328×1166 89.1 KB



5. Click the Open button.


open
open1324×1166 59.3 KB


Now you will be able to install Five Desktop. Start by clicking the Continue button.


install-five-desktop
install-five-desktop1240×884 66.6 KB



For more information click the following link.

You may also have to run the following command in the terminal to display some of the above options if they are not shown.

sudo spctl --master-disable


Happy coding!