# Please help me with this error on windows 11 when opening five **URL:** \ **Category:** Support\ **Created:** [December 19, 2023, 2:46am UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307 "2023-12-19T02:46:16Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![stein](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@stein](https://www.five.org/u/stein)\ **Post date:** [December 19, 2023, 2:46am UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/1 "2023-12-19T02:46:16Z")
ErrNetworkError, server.go:1050 [five.co/fiveServer.(\*Server).InitializeNetwork](http://five.co/fiveServer.(*Server).InitializeNetwork) \<\< ---
**Author:** ![Jo-Anne](https://yyz2.discourse-cdn.com/flex030/user_avatar/www.five.org/jo-anne/32/45_2.png) [@Jo-Anne](https://www.five.org/u/Jo-Anne)\ **Post date:** [December 19, 2023, 3:03am UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/2 "2023-12-19T03:03:26Z")
Hi Stein, Are you able to provide a screen shot of this error, also, if this error is being displayed in a dialog box, there is likely a ‘Show More’ button, could you click on this first before sending the screen shot. A couple of things you could try initially are as follows : 1. Close Five, and then start it again, does the issue persist? 2. Do you get any Windows Events in the Event Viewer indicating any security warnings (network or virus)? Sometime windows does flag executables as potential threat, however, it is a false positive in this case. Please let me know how you go with the above. ---
**Author:** ![stein](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@stein](https://www.five.org/u/stein)\ **Post date:** [December 19, 2023, 3:19am UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/3 "2023-12-19T03:19:25Z")
please see attached (Attachment Recording five 2023-12-18 231727.mp4 is missing) ---
**Author:** ![stein](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@stein](https://www.five.org/u/stein)\ **Post date:** [December 19, 2023, 3:21am UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/4 "2023-12-19T03:21:21Z")
![image.png](https://canada1.discourse-cdn.com/flex030/uploads/five/original/1X/01684a5e7a1079478845e3b841b741f55fbaca4d.png) ---
**Author:** ![stein](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@stein](https://www.five.org/u/stein)\ **Post date:** [December 19, 2023, 3:28am UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/5 "2023-12-19T03:28:00Z")
![image](https://canada1.discourse-cdn.com/flex030/uploads/five/original/1X/23f19cc93920ccb43689acf27d6aa4691209e17c.png) ---
**Author:** ![Jo-Anne](https://yyz2.discourse-cdn.com/flex030/user_avatar/www.five.org/jo-anne/32/45_2.png) [@Jo-Anne](https://www.five.org/u/Jo-Anne)\ **Post date:** [December 19, 2023, 3:56am UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/6 "2023-12-19T03:56:36Z")
Hi Stein, This is a new kind of error we have not seen before, if possible, could we send a zoom link to you, and we can try a few things to work out what is wrong? Let us know when it is convenient for you and we will email you a link. ---
**Author:** ![stein](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@stein](https://www.five.org/u/stein)\ **Post date:** [December 19, 2023, 3:59am UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/7 "2023-12-19T03:59:14Z")
zoom is not on that device i can give you teamviewer access ---
**Author:** ![Michy](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@Michy](https://www.five.org/u/Michy)\ **Post date:** [January 8, 2024, 5:49pm UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/8 "2024-01-08T17:49:23Z")
Hi were you able to find a solution im also getting the same error on windows 10 ---
**Author:** ![stein](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@stein](https://www.five.org/u/stein)\ **Post date:** [January 8, 2024, 6:33pm UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/9 "2024-01-08T18:33:49Z")
Yea the issue was that i had a software using the same port at five. You have to insure none of the software on your pc ia using the same port as five. The conflicting port on my end was 555 the http port That port can also be checked in the five.json file programdata\five 2.5.3\data ---
**Author:** ![Michy](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@Michy](https://www.five.org/u/Michy)\ **Post date:** [January 9, 2024, 7:02am UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/10 "2024-01-09T07:02:45Z")
Hey thanks but i cant seem to find the data folder there is no json file so just out of interest which program was using the same http port maybe i can solve by uninstalling it if its the same. ---
**Author:** ![stein](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@stein](https://www.five.org/u/stein)\ **Post date:** [January 9, 2024, 1:54pm UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/11 "2024-01-09T13:54:36Z")
It was my vpn software i had testing. I am seeing you have windows 11 right ---
**Author:** ![Michy](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@Michy](https://www.five.org/u/Michy)\ **Post date:** [January 9, 2024, 5:59pm UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/12 "2024-01-09T17:59:42Z")
no im using Windows 10 ---
**Author:** ![stein](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@stein](https://www.five.org/u/stein)\ **Post date:** [January 9, 2024, 6:19pm UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/13 "2024-01-09T18:19:54Z")
please see the following [https://www.youtube.com/watch?v=r0MFdZRCuqI](https://www.youtube.com/watch?v=r0MFdZRCuqI) or - open File Explorer options from Control Panel - Then to View Tab. - Uncheck “Hide protected Operating system files” and click on “Show hidden files and folders” - Press Yes and then OK. Then you will get a folder named ProgramData on C:/ drive itself. " C:\ProgramData\Five 2.5.3\Data" it my be hidden so try to follow the above and let me know ---
**Author:** ![Pranoy](https://yyz2.discourse-cdn.com/flex030/user_avatar/www.five.org/pranoy/32/281_2.png) [@Pranoy](https://www.five.org/u/Pranoy)\ **Post date:** [January 10, 2024, 1:16am UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/14 "2024-01-10T01:16:27Z")
Hi Michy, What @stein suggested, I believe, is the correct solution. The default port for Five is ‘5555’, which can be verified in the ‘five.json’ file under the ‘http.port’ section. let us know if this works or not ---
**Author:** ![Michy](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@Michy](https://www.five.org/u/Michy)\ **Post date:** [January 16, 2024, 8:49am UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/15 "2024-01-16T08:49:18Z")
Thanks,I got to the json file but now I dont know which port number to use.I have tried quite a few but its still the same error. ---
**Author:** ![stein](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@stein](https://www.five.org/u/stein)\ **Post date:** [January 16, 2024, 7:24pm UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/16 "2024-01-16T19:24:25Z")
did you end all five running tasks, also did you try a full restart just to make sure that the port change takes effect. ---
**Author:** ![stein](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@stein](https://www.five.org/u/stein)\ **Post date:** [January 16, 2024, 7:27pm UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/17 "2024-01-16T19:27:22Z")
please use the following command in CMD with administrative privileges netstat -a -n -p tcp -b it should show you all the ports and what’s running on them ---
**Author:** ![Michy](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@Michy](https://www.five.org/u/Michy)\ **Post date:** [January 18, 2024, 7:44am UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/18 "2024-01-18T07:44:22Z")
I have done all that but its still not working. ---
**Author:** ![Jo-Anne](https://yyz2.discourse-cdn.com/flex030/user_avatar/www.five.org/jo-anne/32/45_2.png) [@Jo-Anne](https://www.five.org/u/Jo-Anne)\ **Post date:** [January 19, 2024, 12:05am UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/19 "2024-01-19T00:05:00Z")
Hi Michy, Would you like us to set up a Zoom meeting with you so we can work through your issue? ---
**Author:** ![stein](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@stein](https://www.five.org/u/stein)\ **Post date:** [January 19, 2024, 12:43am UTC](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307/20 "2024-01-19T00:43:34Z")
Take the zoom meeting it works [Next page](https://www.five.org/t/please-help-me-with-this-error-on-windows-11-when-opening-five/307.md?page=2)